# FAQ

<figure><img src="/files/2NlhI3vzualztFTkRq56" alt=""><figcaption></figcaption></figure>

## Why can’t I redeem my crypto gift card?

Please make sure that you're using the correct 16-character Gift Card Redemption Code (example: A1BC23D4EFG78H56) to redeem your gift card. If the gift card has already been added, please go to \[Gift Cards] on Binance app and tap \[User] - \[Card History] to redeem directly from there, without keying the Gift Card Redemption Code again at the 'Redeem' page.

Additionally, make sure to redeem your gift card before the expiration date, especially for cards created on *April 10, 2024*, and onwards.

**Official Binance Guide:**[https://www.binance.com/en/support/faq/frequently-asked-questions-on-binance-gift-card-2d3d3f2340654cc184ace559a4582faf<br>](<https://www.binance.com/en/support/faq/frequently-asked-questions-on-binance-gift-card-2d3d3f2340654cc184ace559a4582faf&#xA;>)


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