# Step Counting Troubleshooting

{% hint style="success" %}
The latest version of the Android app (v0.15.0 or later) supports step counting based on the phone’s sensors.

If step counting via Google Fit is inaccurate or not working, we recommend using the phone’s sensors following the guide below.

최신 버전의 안드로이드 앱(v0.15.0 이상) 에서는 휴대폰 센서 기반의 걸음 수 측정을 지원합니다.

구글 피트니스를 통한 걸음 수 측정이 부정확 하거나 안되는 경우 아래 가이드에 따라 휴대폰 센서 사용을 권장합니다.

最新バージョンのAndroidアプリ（v0.15.0以上）では、スマートフォンのセンサーを利用した歩数計測に対応しています。

Google Fitによる歩数計測が不正確、または機能しない場合は、以下のガイドに従ってスマートフォンのセンサーを使用することを推奨します。
{% endhint %}

{% content-ref url="/pages/qfGyQYnWw0GeguKABwEM" %}
[Step Counting Based on Phone Sensors](/walkmining/step-counting-troubleshooting/step-counting-based-on-phone-sensors.md)
{% endcontent-ref %}

{% content-ref url="/pages/bYnZcaj5EM85mXer4dAU" %}
[휴대폰 센서 기반 걸음 수 측정](/walkmining/step-counting-troubleshooting/undefined.md)
{% endcontent-ref %}

{% content-ref url="/pages/1CI8Ct2nqpWh1XseeafZ" %}
[スマートフォンセンサーによる歩数計測](/walkmining/step-counting-troubleshooting/sumtofonsensniyoru.md)
{% endcontent-ref %}

##

## Other Language Guides:

{% content-ref url="/pages/IBBJHgl14eWGoKF7tcIA" %}
[Google 피트니스 연결 가이드](/walkmining/step-counting-troubleshooting/google.md)
{% endcontent-ref %}

{% content-ref url="/pages/ctmCopsiX79VOG3sq3OL" %}
[Google Fit 接続ガイド](/walkmining/step-counting-troubleshooting/google-fit-gaido.md)
{% endcontent-ref %}

## ✅ Issue Symptoms

• Steps are not updating.

• It worked before but suddenly stopped.

• Google Fit is linked, but no data is displayed.

## 🛠️ How to Fix

1️⃣ Install the Google Fit App

The Google Fit app may be required to fetch step data.

1\. [Download Google Fit from the Play Store](https://play.google.com/store/apps/details?id=com.google.android.apps.fitness)

2\. Open the Google Fit app after installation.

2️⃣ Log in and Check Permissions

1\. Open the Google Fit app and log in with your Google account.

2\. Check if your steps are displayed correctly.

3\. Go to Google Account Settings > Apps & Services > Google Fit to ensure Fit data is activated.

3️⃣ Reinstall the WalkMining App

1\. Uninstall the WalkMining app.

2\. Reinstall the WalkMining app from the Play Store.

3\. Open the app and grant Google Fit permissions again.

4\. Check if the step count updates properly.

## 🆘 Still Not Working?

📌 Additional Guide: [Step Count Troubleshooting Guide](https://www.walkmining.com/notice/detail?id=d0c856c2-8296-4cc3-8aac-d203fc14690a\&ref=WEB)

📩 Support Email: <help@walkmining.com>

📱 In-app Inquiry: My Page > Settings (⚙️) > Inquiry

Thank you.


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